
In August 2018, I traveled down to Mexico to witness the wonderful marriage of Lucy and Randall. I have been friends with Lucy since college; she is a very loving person, and I am fortunate to have been a part of her and Randall’s journey together. After the wedding, my friends Kaveri, Ivory, and I took a day tour of the Mayan ruins in Chichen – Itza. It was such a neat experience, and this trip was definitely a highlight of the year. Full story below.
Part One: Destination Wedding in Cancun
Lucy’s destination wedding was held at the Moon Palace Resort and Spa in Cancun. Her family is from Maharashtra, which is a state in Western India. The wedding was a traditional Maharashtrian Indian wedding with some Bollywood flair, just how Lucy likes it. The resort was all-inclusive where meals and drinks were free. There were open bars all throughout the hotel; even though the food was mediocre, I really enjoyed my mango mojito! Moon Palace was beautiful and also very big. The hotel rooms were divided into sections labeled by a different animal. We stayed in “Jaguar”; it took a good 5 minutes to navigate our way from the lobby to the room. The room came equipped with a mini-bar, balcony, and a Jacuzzi.
In preparation for travelling to Mexico, Lucy requested a step stool for me through her weddings specialist. The specialist also set up our shuttle pickup from the airport to the resort and was available for any travel-related questions. It was my first time going out of the country, so I made sure not to forget my passport. We also had to fill out a tourist card upon our arrival before going through customs. When we got to the hotel, we had to undergo multiple check-in processes to make sure we had everything we needed. Each time we met with someone, I reminded them that I needed a step stool for the room. It took them some time to bring one up because the resort is so huge, but they were able to provide one without any issue.
The wedding itself was a lot of fun. During the first night we were there, a welcome dinner was held so the guests can all meet each other. The next day, there were a few pre-wedding ceremonies. In the morning, we did a puja (a form of ritual worship) for the Hindu God Ganesha right on the beach. In Hinduism, we pray to Lord Ganesha before starting anything important and auspicious. He is revered to be the “remover of all obstacles.” Cancun in August was hot and humid, it got up to the high 80’s, and it was tough to handle especially in the Indian outfits we wore. After the puja, we applied turmeric paste onto the bride and groom. Turmeric gives the skin a fresh clean glow and this is done so the bride and groom can look their best on their wedding day. Then we had lunch and there was an opportunity to get mehindi (henna) done on our hands. In the evening, there was dinner and the sangeet, which is a night of music and dance. The next day was the wedding ceremony and reception. Lucy got us all custom made sarees from India to wear for the ceremony. I was thrilled to see how happy Lucy and Randall were the entire weekend. They are such a wonderful couple and their wedding is one for the books.
Part Two: Tour of Chichen-Itza
After the wedding, Ivory, Kaveri, and I checked out of the Moon Palace Resort and took an early morning cab to the Westin Resort and Spa in Cancun. The tour bus for the Chichen-Itza trip was picking us up from the Westin, so we decided to stay there on the last night of the Mexico trip. We booked the tour through Viator, which included round trip transportation from the hotel, a guided tour of the Chichen-Itza archaeological site, a lunch buffet at a local Mayan village, and an opportunity to swim in the Cenote Ik Kil, which is a natural fresh-watering hole made from underwater caves. It was refreshing to get away from the touristy side of Mexico and get a glimpse of authentic Mexican culture. It was a 2 hour bus ride each way; the travel guide informed us about the history of the Mayans on our journey there. Seeing the Mayan temples and architecture in person was an eye opening experience. I mostly enjoyed learning about the significance behind the ancient carvings in the various structures. It looked like it was going to rain any moment, but thankfully, the clouds passed right over us so we were able to remain dry for most of the trip. I recommend everyone to put this on their bucket list of places to travel to, it’s a must see UNESCO World Heritage site!
Part Three: Trouble at the Westin
When Kaveri first made the hotel reservation back in April, she requested a step stool for me to use in the room. We did not hear anything from the hotel, and when Kaveri followed up the week of our trip, they said that they will try to have one available but to ask the front desk when we check in. The 3 of us checked into the Westin around 6:30am on the morning of our Chichen-Itza tour. We again asked the front desk for a step stool to be brought to the room, and the staff person said that it will be taken care of. The hotel had all day to bring one up since we were gone for the tour.
By the time we returned to the hotel, it was around 7pm. We were exhausted after a long day and were looking forward to spending the rest of it chilling at the pool and in the hotel room. However, the staff still hadn’t brought up a step stool. I also was having issues checking into my flight back to Chicago the next day. Kaveri called the hotel front desk regarding the stool while I spoke with the airlines. A little while later, the hotel brought us a plastic foot stool that toddlers use to help them get on the toilet. It did not enable me to reach the sink because it was not high enough, and as an adult, it could not bear my weight when standing on it. This foot stool did not not work for me. Kaveri took it back to the front desk and asked if they had a regular stool or step ladder that I can use. The front desk said they will contact housekeeping to see if something is available. In the meantime, I dragged a chair into the bathroom and had to stand on that to use the sink. The housekeeping staff then came to our room and apologized for they did not have anything else available and that they were unable to go out and purchase one this late at night. We explained that this was a huge inconvenience but would deal with it since we were only staying there one night. Kaveri asked if there was anyway we can be compensated for our difficulties. The housekeeping manager said that he will check with the hotel manager and have her contact us.
The hotel manager on duty called us and said the best they could do was offer us a late check out and 20% breakfast in the morning. Instead of rectifying the situation and ensuring we were comfortable moving forward, she tried to cover up the hotel’s mistake by finding out who to blame rather than taking responsibility. She also tried to lay the error on us for booking our room through a third-party hotel system. Kaveri argued on the phone with her for a half an hour saying that by not providing a step stool, the hotel was discriminating against us. She reiterated that 20% off breakfast was a “20% apology” and it showed that the hotel had no concern for my needs and that they were not willing to make it better for me. I use a step stool every day, and without one, I can’t fulfill basic necessities which average-sized people don’t have to think twice about. The manager did not seem to understand that. After much back and forth, she brought up a gym stepper that people use for stepping exercises and asked if that would work for me. I was able to reach the sink, so even though it worked, I explained how frustrating this entire evening was for us and that she needs to do everything she can to make sure other Little People don’t run into this problem when they stay here. The stepper may not work for others as it did for me. Though she apologized, she held on to the 20% breakfast offer. Kaveri sent the Westin hotel several messages on Twitter complaining about the bad service we received. A different hotel manager met with us the next morning and apologized for the trouble we went through but explained that they didn’t receive enough information from us to get what I needed. I learned that the next time I stay at a hotel to specify to them what kind of stool will work for me and how many inches high it should be ahead of time. Check out my blog page for tips on how you can avoid this situation yourself in the future. In the end, we did get free breakfast but I hope that it raises awareness for them and that they will ensure that requests like these are met in a timely and proper manner.
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